Question 1

What is a GPS tracker and how does installation in a car work?

Accepted Answer

A GPS tracker is a vehicle tracking device for cars, trucks or fleets that sends the vehicle position to an app and web portal in real time. Professional GPS tracker installation usually takes 30 to 60 minutes and the device is mounted discreetly inside the vehicle.

Question 2

How accurate is GPS vehicle tracking?

Accepted Answer

Our GPS trackers usually provide location accuracy of about 2 to 5 meters under good conditions. In tunnels, parking garages or dense urban areas, GPS tracking may vary briefly, but it remains reliable for vehicle tracking, theft protection and fleet management.

Question 3

Does a GPS tracker with SIM card work abroad?

Accepted Answer

Yes, our GPS trackers with SIM card work across Europe without additional roaming charges. The integrated data connection enables live tracking through the app and web portal. For use outside Europe, additional data costs may apply depending on the country.

Question 4

What are the benefits of GPS tracking for cars and fleets?

Accepted Answer

GPS tracking supports vehicle monitoring, theft protection, route optimization, digital logbook use and fleet management. Businesses can reduce costs and improve operations, while private users can better protect cars, motorcycles or motorhomes.

Question 5

How quickly does a GPS tracker update vehicle position?

Accepted Answer

Depending on the plan and device, position data for moving vehicles updates every 2 to 10 seconds. This gives near real-time tracking and makes the GPS tracker app, web portal, geofencing and theft alerts more precise.

Question 6

Which vehicles are suitable for a GPS tracker?

Accepted Answer

GPS trackers are suitable for cars, trucks, vans, motorcycles, motorhomes, construction machinery, boats, e-bikes and complete fleets. Depending on the use case, fixed-installation trackers, OBD trackers or mobile GPS trackers without subscription may be used.

Question 7

How is a GPS tracker installed in a vehicle?

Accepted Answer

GPS tracker installation depends on the model: fixed installation, OBD plug-and-play or mobile tracker. Fixed devices are connected to permanent power, ground and ignition; OBD trackers plug into the diagnostic port; mobile trackers use a battery connection or built-in battery.

Question 8

Does a GPS tracker affect vehicle electronics?

Accepted Answer

No, a professionally installed GPS tracker does not affect vehicle electronics. Our devices are designed for vehicle use, connected cleanly and meet relevant safety standards and CE requirements.

Question 9

Can a GPS tracker be moved to another vehicle?

Accepted Answer

Yes, a GPS tracker can be transferred to another car, truck or van when you change vehicles. Our service team can reinstall the tracking device and configure vehicle tracking in the app and web portal again.

Question 10

How long does the battery of a GPS tracker last?

Accepted Answer

Permanently installed GPS trackers are powered by the vehicle battery and do not need battery replacement. Mobile GPS trackers with their own battery typically last 2 to 4 weeks depending on model, interval and usage.

Question 11

What happens with poor mobile reception or internet outage?

Accepted Answer

The GPS tracker works independently of your smartphone. Position data is transmitted through the mobile network of the integrated SIM card. If reception is temporarily unavailable, the device stores data and sends it automatically once the network returns.

Question 12

Can I temporarily deactivate a GPS tracker?

Accepted Answer

Yes, depending on the model and user permissions, a GPS tracker can be temporarily deactivated through the app or web portal. This is useful for maintenance, longer parking periods or vehicles that should not be monitored temporarily.

Question 13

Which GPS tracker app is available for Android and iOS?

Accepted Answer

Our GPS tracker app is available for Android and iOS and includes live tracking, route history, geofencing, alerts and vehicle management on the go. The app is included in the package and can be installed from Google Play and the Apple App Store.

Question 14

Can I use GPS tracking on a computer through a web portal?

Accepted Answer

Yes, in addition to the GPS tracker app, a browser-based web portal is available. You can live track vehicles, export reports, manage geofences and use fleet management functions clearly on a computer.

Question 15

How often are GPS position and route history updated?

Accepted Answer

For moving vehicles, the GPS position updates every 2 to 10 seconds depending on device and plan, and less frequently while parked. This creates accurate route history for logbooks, reports and live tracking.

Question 16

Which reports can I create with GPS tracker software?

Accepted Answer

You can create daily, weekly and monthly reports with routes, dwell times, speeds, events and usage data. Depending on the package, position data and trip history are available retrospectively for up to 12 months.

Question 17

Can I monitor multiple GPS trackers and vehicles at the same time?

Accepted Answer

Yes, multiple GPS trackers can be managed at the same time in the app and web portal. Each vehicle can be named, filtered and evaluated separately, which is ideal for GPS tracking in fleet management.

Question 18

Is there an offline function in the GPS tracker app?

Accepted Answer

The GPS tracker app needs an internet connection for live tracking. Previously loaded historical routes and stored reports can partly be viewed offline once the data has been loaded.

Question 19

What monthly GPS tracker costs should I expect?

Accepted Answer

GPS tracker costs depend on the selected plan. Subscription packages include software, SIM card, data transfer and support. GPS trackers without subscription are also available as one-time purchases, along with rental models for flexible vehicle tracking.

Question 20

Are there GPS trackers without subscription or with minimum terms?

Accepted Answer

Yes, depending on your needs, there are GPS trackers with subscription, GPS trackers without subscription and rental models. Contract term, cancellation period and data archive vary by package and are shown in the pricing and product details.

Question 21

What does GPS tracker installation cost?

Accepted Answer

GPS tracker installation costs depend on the device type. For many fixed-installation models, professional installation is included in the hardware price. OBD trackers do not require traditional installation and are simply plugged in.

Question 22

Are there extra costs for app or SMS notifications?

Accepted Answer

Push notifications through the GPS tracker app are usually included. Depending on the plan, SMS notifications may also be included. SMS for device settings are generally free, while package-specific details are listed in the plan information.

Question 23

Are there discounts for GPS tracking multiple vehicles?

Accepted Answer

Yes, we offer individual conditions for multiple vehicles and fleets. If you want several GPS trackers for cars, trucks or vans, you can receive a fleet offer with suitable plans, SIM cards and support.

Question 24

What is geofencing with a GPS tracker?

Accepted Answer

Geofencing means defining virtual zones on the map. When a vehicle enters or leaves a zone, you receive a notification via app, email or SMS. Geofencing is useful for construction sites, company yards, private addresses and theft protection.

Question 25

Can a GPS tracker send speed alerts?

Accepted Answer

Yes, you can set individual speed limits. If a limit is exceeded, the GPS tracker informs you through the app, web portal or notifications. This supports driver safety, fleet control and cost management.

Question 26

Does a GPS tracker create a digital logbook?

Accepted Answer

Yes, the system can automatically create a digital logbook with start, destination, time, route and mileage. This helps companies, self-employed users and fleets with documentation, reports and tax-related records.

Question 27

How does a GPS tracker help with theft protection?

Accepted Answer

In case of theft, you can locate the vehicle in real time and support the police with location data. Motion alerts, geofencing and ignition events notify you immediately about suspicious activity involving a car, truck or motorcycle.

Question 28

Can I view historical routes and position data?

Accepted Answer

Yes, trips, routes and position data are saved automatically. Depending on the plan, you can view historical trips up to 12 months retrospectively for billing, control, fleet analysis or proof of travel.

Question 29

How do I reach GPS tracker support?

Accepted Answer

Our support team helps with GPS tracker installation, app use, web portal questions, costs, SIM cards and vehicle tracking. You can reach us Monday to Friday from 08:00 to 21:00, Saturday from 09:00 to 13:00, as well as by email or contact form.

Question 30

Is there a trial period or money-back guarantee?

Accepted Answer

Yes, we offer a 30-day money-back guarantee. If the GPS tracker or tracking software does not suit your use case, you can cancel within the first 30 days and the activation fee will be refunded.

Question 31

What happens if there are technical problems with the GPS tracker?

Accepted Answer

For technical issues, our support helps by phone, email or remote assistance. Many questions about app, web portal, SIM card or tracking data can be solved directly. Hardware defects during the warranty period are replaced free of charge.

Question 32

Is there an introduction to the GPS tracking software?

Accepted Answer

The GPS tracking software is designed to be easy to use. If needed, we provide a free introduction by phone or video call so live tracking, reports, geofencing and fleet management can be used confidently.

Question 33

How does replacement of a defective GPS tracker work?

Accepted Answer

If a device is defective, contact support. We send a replacement device and organize the return of the defective GPS tracker. During the warranty period, the replacement service is free of charge.

Question 34

How is GPS tracking data protected?

Accepted Answer

GPS tracking data is transmitted with SSL/TLS encryption and stored on secure servers in Germany. Our vehicle tracking complies with GDPR requirements and protects position data, route history and user access under German data privacy law.

Question 35

Is GPS tracking of company vehicles and employees legal?

Accepted Answer

GPS tracking of company vehicles is legal if employees are informed transparently and data privacy rules are respected. We support GDPR-compliant use and provide templates for legally sound employee information.

Question 36

Who has access to my GPS tracking data?

Accepted Answer

Only the vehicle owner and authorized users have access to GPS tracking data. Support employees access relevant data only for technical assistance and only with explicit consent.

Question 37

Are GPS position data shared with third parties?

Accepted Answer

No, GPS position data and route histories are generally not shared with third parties. Exceptions apply only in case of legal obligations or with explicit consent from the authorized user.

Question 38

Which mobile networks does a GPS tracker with SIM card use?

Accepted Answer

Depending on the model, our GPS trackers with SIM card use 4G/LTE and fallback networks such as 3G or 2G. The devices automatically select an available network so vehicle tracking and data transfer work reliably across Europe.

Question 39

Does a GPS tracker work in heat, cold and bad weather?

Accepted Answer

Yes, our GPS trackers are designed for temperatures from about -30 °C to +70 °C. They work reliably in frost, heat and demanding weather conditions in cars, trucks, motorcycles or construction machinery.

Question 40

Are GPS trackers waterproof?

Accepted Answer

Many of our GPS trackers have at least IP65 protection and are dust- and splash-resistant. This allows reliable use in moisture, rain and demanding operating conditions.

Question 41

Which SIM card is used in the GPS tracker?

Accepted Answer

We use special M2M SIM cards with multi-provider functionality. The SIM card is preinstalled in the GPS tracker and included in the packages, so no separate SIM card or mobile contract is required.

GPS Tracker FAQ zu GPS-Tracking

General GPS Tracker Questions

What is a GPS tracker and how does installation in a car work?

What is a GPS tracker and how does installation in a car work?

How accurate is GPS vehicle tracking?

How accurate is GPS vehicle tracking?

Does a GPS tracker with SIM card work abroad?

Does a GPS tracker with SIM card work abroad?

What are the benefits of GPS tracking for cars and fleets?

What are the benefits of GPS tracking for cars and fleets?

How quickly does a GPS tracker update vehicle position?

How quickly does a GPS tracker update vehicle position?

Which vehicles are suitable for a GPS tracker?

Which vehicles are suitable for a GPS tracker?

GPS Tracker Installation and Technology

How is a GPS tracker installed in a vehicle?

How is a GPS tracker installed in a vehicle?

Does a GPS tracker affect vehicle electronics?

Does a GPS tracker affect vehicle electronics?

Can a GPS tracker be moved to another vehicle?

Can a GPS tracker be moved to another vehicle?

How long does the battery of a GPS tracker last?

How long does the battery of a GPS tracker last?

What happens with poor mobile reception or internet outage?

What happens with poor mobile reception or internet outage?

Can I temporarily deactivate a GPS tracker?

Can I temporarily deactivate a GPS tracker?

GPS Tracker App and Web Portal

Which GPS tracker app is available for Android and iOS?

Which GPS tracker app is available for Android and iOS?

Can I use GPS tracking on a computer through a web portal?

Can I use GPS tracking on a computer through a web portal?

How often are GPS position and route history updated?

How often are GPS position and route history updated?

Which reports can I create with GPS tracker software?

Which reports can I create with GPS tracker software?

Can I monitor multiple GPS trackers and vehicles at the same time?

Can I monitor multiple GPS trackers and vehicles at the same time?

Is there an offline function in the GPS tracker app?

Is there an offline function in the GPS tracker app?

GPS Tracker Costs and Contracts

What monthly GPS tracker costs should I expect?

What monthly GPS tracker costs should I expect?

Are there GPS trackers without subscription or with minimum terms?

Are there GPS trackers without subscription or with minimum terms?

What does GPS tracker installation cost?

What does GPS tracker installation cost?

Are there extra costs for app or SMS notifications?

Are there extra costs for app or SMS notifications?

Are there discounts for GPS tracking multiple vehicles?

Are there discounts for GPS tracking multiple vehicles?

GPS Tracker Features and Theft Protection

What is geofencing with a GPS tracker?

What is geofencing with a GPS tracker?

Can a GPS tracker send speed alerts?

Can a GPS tracker send speed alerts?

Does a GPS tracker create a digital logbook?

Does a GPS tracker create a digital logbook?

How does a GPS tracker help with theft protection?

How does a GPS tracker help with theft protection?

Can I view historical routes and position data?

Can I view historical routes and position data?

Support and Service

How do I reach GPS tracker support?

How do I reach GPS tracker support?

Is there a trial period or money-back guarantee?

Is there a trial period or money-back guarantee?

What happens if there are technical problems with the GPS tracker?

What happens if there are technical problems with the GPS tracker?

Is there an introduction to the GPS tracking software?

Is there an introduction to the GPS tracking software?

How does replacement of a defective GPS tracker work?

How does replacement of a defective GPS tracker work?

GPS Tracker Data Privacy and Legal

How is GPS tracking data protected?

How is GPS tracking data protected?

Is GPS tracking of company vehicles and employees legal?

Is GPS tracking of company vehicles and employees legal?

Who has access to my GPS tracking data?

Who has access to my GPS tracking data?